Terms and Conditions

Please read the following Terms and Conditions carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. Please contact us if you have any questions. Thank you!

Orders & Payment

Payment in Full: Full Payment is required before an order will be processed. This includes backorders and approved written add-ons.

Payment Options: Payment can be made by Credit Card, Debit Card, and ACH transfer.

Cash: Cash customers must come into the store to place orders.

Order Changes: Once the order is submitted, changes can only be made by email.

Additional Items: Additional items can be processed online as a new order.

Cancellation: Cancellation or changes to any order, after the order has been processed are subject to a 15% restocking fee.

Assembled Orders: Assembled Orders: Assembled orders will require 5-7 full business days. No credit or refund will be issued for the assembly charge on assembled orders once the order has been processed.

Unassembled Orders: All unassembled orders will be ready to ship or pick up within 2 full business days.

Rush Orders: A Rush fee of $250.00 will be applied to any orders being requested for same-day pick-up.

Rush Orders Cut-Off Time: All rush orders must be placed before 10:00 AM and are subject to availability and scheduling.

Same-Day Shipping: For same-day shipping of flat-pack cabinets, the order must be submitted before 10:00 AM.

Delivery Lead Time: The usual lead time for flat pack orders is 2 full business days, assembled orders are 5 to 7 full business days.

Pickup Orders: Orders not picked up within 10 business days will be subject to storage charges and 15% restocking fees.

Delivery Policies

Delivery: We deliver within a 30-mile radius.

Delivery Charge: A $350 Delivery Charge will apply when placing the order.

Delivery of Larger Items: Any larger pieces, for example, Oven or Tall Cabinets will add an extra fee to it.

1st Floor Deliveries Only: Our drivers will only deliver the cabinets on the 1st floor, any other floors will be considered as an additional service. Please call to specify your delivery details.

Delivery Sign-Off: A responsible party must be present to inspect, inventory, and sign off on delivery.

Damaged Items: Do Not Reject Damaged Items!

See below for more information.

Shipping Policies

Commercial or Residential Deliveries: Address classifications are based on city zones; therefore, it is possible to have a commercial property in a residential area. In this case, the LTL delivery would be considered residential, and subject to the residential delivery fees and conditions.

Freight Orders: All freight orders are packaged in individual boxes, placed on a pallet, shrink-wrapped & strapped.

Freight Orders: Please select “Company Carrier” at the checkout and leave a note for your attention, shipping address, phone number, and commercial/residential. All shipping charges are calculated manually in the office to provide you with the best rate. We will contact you for the shipping charge when we have the shipping rate ready. Global Cabinetry is NOT responsible for the delivery date postponed if failure of payment.

Sign-Off on Number of Pallets: You must note if the number of pallets delivered does not match the number listed on the driver’s BOL copy.

Careful Inspection: Careful inspection of packaging conditions is vital to freight claims.

Even if you are not sure if the contents inside contain damage due to the exterior’s condition, you MUST indicate on the BOL to be able to claim.

Tracking: Global Cabinetry will provide the tracking information.

You will receive a tracking number by email the day after the order has shipped.

All destinations must be tractor/ trailer accessible otherwise limited access or residential fees will be applied.

Please account for at least one extra day for residential and scheduled delivery appointments.

Residential Deliveries: The freight company will contact you 24 hours in advance to schedule delivery (usually a 3–4-hour window).

Shipping Charges Cover One Delivery Attempt: The customer is responsible for any additional shipping and handling charges for delivery failure due to customer circumstances.

Missing or Damaged Items: Including Concealed Damage

Freight Claims: Freight claims for obvious damage or shortage can only be accepted when indicated on the BOL.

All damages must be documented and reported upon opening the boxes.

Freight damage claims must be filed within 5 business days. No claims will be allowed without the proper paperwork.

Claims: To file a claim for damage or shortage, please email claims@globalcabinetry.com with the following information.

Email Us Your Claim Information:

1. Order number

2. Buyer’s name

3. Shipping address

4. Photos of the damaged items upon receiving them.

5. A brief description of damage or shortage including item numbers or parts.

Photos Of The Damage Items Are Required.

Claims Processing: Upon receipt of the damage claim, we will review the request within 48 business hours.

Approved Claims: Approved claim replacements will then be shipped out within 24-48 hours.

No Expedited Shipping for Replacements: Expedited shipping service is NOT available for replacements and/or parts.

Non-Global Cabinetry Assembly: Items that did not get assembled through Global Cabinetry or installed cabinets cannot be claimed as damage.

Global Cabinetry cannot be held responsible for any labor costs accrued during the installation of any of its products sold via any of its channels of distribution.

This includes but is not limited to, items that may be flawed or have become damaged in transit.

Returns and Replacements

Return Authorization:  All returns must be authorized by Global Cabinetry prior to the return shipment.

Return Authorization Email: For authorization, please send an email request to claims@globalcabinetry.com.

30-Day Returns: Returns must be received by Global Cabinetry within 30 days of purchase.

All items must be returned in original, unopened packaging, therefore NO RETURNS ON CABINETS NOT ASSEMBLED BY GLOBAL CABINETRY.

No Return Items: We do not offer returns on rims, moldings, fillers, panels, or sales tools.

15% Restocking Fee: Qualifying returns will incur a 15% Restocking Fee.

Return Shipments: The customer is responsible for setting up all return shipments.

Unsellable Items: Any returned product deemed unsellable will not receive credit.

Store Credits: All authorized refunds will be issued store credits.

Save Your Cart as a Quote